Sales Policy for ZELAS

Effective Date: December 10, 2024

Thank you for choosing ZELAS for your luxury product needs. We are dedicated to providing you with a seamless and secure shopping experience. Our sales policy outlines the terms and conditions that govern your purchase from our website. Please take a moment to familiarize yourself with these guidelines.

1. Product Availability

All products on ZELAS are subject to availability. We strive to ensure our inventory is fully stocked; however, due to high demand, certain items may be temporarily out of stock. If this occurs, we will notify you immediately via email and provide the following options:

  • Wait for Restock: We can inform you when the product becomes available again.
  • Exchange: You can select a similar product from our available inventory.

2. Order Process

To place an order, simply follow the steps on our website:

  1. Browse our collection of luxury products.
  2. Add your chosen items to the shopping cart.
  3. Proceed to checkout by entering your shipping and payment details.
  4. Confirm your order: Once you’ve reviewed all details, click on the “Confirm Order” button.

Upon receiving your order, you will receive an email confirmation with the details of your purchase.

3. Payment Methods

We accept various secure payment options, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay and Google Pay (where applicable)

Note: All payments must be made in full at the time of purchase.

4. Shipping and Delivery

At ZELAS, we offer reliable and prompt shipping services. Shipping charges and delivery times vary depending on your location and the shipping method selected during checkout. You can track your order via the tracking link provided in your shipping confirmation email.

  • Free Shipping: We offer free standard shipping on orders over a specified amount within the United States.
  • International Shipping: We also offer international shipping. Shipping fees and delivery times will be calculated at checkout.

5. Sales Tax

Sales tax is applicable in accordance with local laws and regulations. The applicable tax amount will be automatically calculated and added to your total during checkout.

6. Order Cancellation

If you wish to cancel your order, please contact our customer support team immediately at info@zelas.site. We will do our best to accommodate your request if the order has not yet been processed. Once the order has been shipped, it cannot be canceled, but you may initiate a return once you receive the item.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy. Please review our Refund and Return Policy for full details on how to return or exchange an item.

8. Customer Support

If you have any questions about our products, orders, or shipping, our customer support team is here to assist you. Feel free to contact us at:

9. Limitation of Liability

By purchasing from ZELAS, you agree that ZELAS is not responsible for any damages or loss of products that occur once the item is delivered to the shipping address provided. We recommend that you inspect your items upon receipt.

10. Intellectual Property

All content on ZELAS, including text, images, logos, and design, is the property of ZELAS and is protected by intellectual property laws. Unauthorized use or reproduction of any content is prohibited.

11. Modifications to the Sales Policy

ZELAS reserves the right to modify or update this sales policy at any time. We encourage you to review this page periodically to stay informed about any changes. By continuing to use our services, you accept the updated policy.

Contact Us

If you have any questions or need assistance with your order, please do not hesitate to contact us:

Thank you for shopping with ZELAS. We value your trust and aim to provide the best luxury products and customer service.